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With this tt long term car rental offer, travel in complete peace of mind through 38 European countries. Peugeot Sodexa Assistance is available 24/7 and the multirisk Peugeot Open Europe insurance will take care of everything for you, allowing you to enjoy your trip to the fullest.

Peugeot Open Europe
The holidays of your life.

Items pertaining to both assistance and insurance

The PEUGEOT OPEN EUROPE contract offers both Insurance and Assistance cover. The Insurance cover is comprehensive without any excess and covers the vehicle, its authorized driver, and passengers in the event of an accident, theft or attempted theft, or vandalism.The Assistance cover is for the vehicle, its authorized driver, and passengers in the event of a breakdown that immobilizes the vehicle, or an accident related to the use of the vehicle.

The following countries are covered by insurance and for assistance:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus~, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Gibraltar, Greece (including Crete and Greek Islands), Hungary, Iceland, Ireland, Italy (including Sicily and Sardinia), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Morocco (compulsory national insurance charge applies locally), Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Serbia*, Slovakia, Slovenia, Spain (including Balearics and Canaries), Sweden, Switzerland, Tunisia, Turkey, United Kingdom.

The following countries are covered by insurance only:
Albania, Belarus, Israel, Iran, Moldova, Russia, Ukraine ~

The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

*The cover of insurance provided for Serbia is limited to the Republic of Montenegro and the geographical parts of Serbia which are under control of the government of the Republic of Serbia.

Important : In case of an accident, always fill out the joint accident report. In case of theft, attempted theft or vandalism: always obtain a police report.

Please, contact Peugeot Open Europe to obtain the fax number to use to send us your documents and the adress to use to send us your originals.

WHO IS COVERED ?
- The contract title holder as well as any other non-paying passenger, up to the authorized maximum number of passengers indicated on the vehicle’s registration certificate.
- The vehicle itself, registered under the French special category “T”.

FOR HOW LONG ?
You are covered both for assistance and insurance for the duration of your contract, as indicated on your international automobile insurance card.

IN THE EVENT OF THEFT,YOU MUST FORWARD TO PEUGEOT OPEN EUROPE ANY CORRESPONDENCE, LETTER OR MESSAGE ADDRESSED TO YOU, PARTICULARLY IF THE VEHICLE IS FOUND EVEN AFTER YOUR CONTRACT HAS EXPIRED.

24-Hour a Day, 7 Day a Week Assistance
WARNING: while the assistance of PEUGEOT SODEXA ASSISTANCE is intended to be an invaluable service in the case of difficulties, it should under no circumstances be considered as a complete and comprehensive solution for all types of incidents, nor as a guarantee that you will not have to modify your initial travel plans. No form of compensation may be claimed in such cases.
Any litigation arising from the interpretation and execution of these services that cannot be resolved in a non-adversarial manner will fall within the exclusive jurisdiction of the Commercial Court (Tribunal de Commerce) of the city of Paris.

UNDER WHICH CONDITIONS CAN YOU CALL FOR ASSISTANCE ?
PEUGEOT SODEXA ASSISTANCE will come to your assistance in the following events:
- A breakdown that immobilizes the vehicle and which cannot be repaired the same day
- Accident or attempted theft which immobilize the vehicle and of which the resulting damages cannot be repaired the same
day (warning: in the event of an attempted theft, a detailed statement and police report are compulsory)
- Theft of the vehicle

HOW CAN YOU REACH THE 24 HOUR, 7 DAY ASSISTANCE ?

Dial the international toll-free number in the following countries:
Austria Belgium Denmark Finland France Germany Ireland	Italy Lichtenstein Luxembourg Monaco Norway The Netherlands Portugal	San Marino Spain Sweden Switzerland United Kingdom

 

OR toll call, for the following countries:
Andorra Bulgaria Croatia Cyprus Czech Republic Estonia Gibraltar	Greece Hungary Iceland Macedonia (F.Y.R.O.M.) Malta Morocco Poland	Romania Slovakia Slovenia Tunisia Turkey

WHAT INFORMATION SHOULD YOU GIVE TO THE ASSISTANCE SERVICE ?

Important note: keep the vehicle’s registration certificate at all times.

The information required is as follows:
- Vehicle registration number
- The vehicle’s chassis number
- Name and address of the title holder of the contract
- Start and expiration dates of the contract

HOW WILL THE ASSISTANCE SERVICE HANDLE YOUR CALL ?
PEUGEOT SODEXA ASSISTANCE handles your calls 24 hours a day and seven days a week.
You can speak with an operator in any of the following four languages: French, English, Spanish or Portuguese.
An assistance “case number” will be assigned to you.
Please note it carefully, since it will be requested for any communications with PEUGEOT SODEXA ASSISTANCE.

HOW DOES THE ASSISTANCE SERVICE WORK ?

> Level One	ON-SITE REPAIR
	If on-site repair is impossible
> Level Two	TOWING TO THE NEAREST PEUGEOT WORKSHOP
	If repair takes more than one day
	First Option	OR	Second Option	OR	Third Option
> Level Three	Rental Vehicle*		Accommodation*		Travel* Delivery location of vehicle registered in category “T” OR Destination in Europe

*Please contact Peugeot Open Europe to know the limit per incident.

DETAILED DESCRIPTION OF ASSISTANCE SERVICES:

> Level One:
Incident report: at the arrival of an authorized PEUGEOT SODEXA ASSISTANCE technician.
Action : attempt to repair the vehicle on site.

> Level Two:
Incident report: the vehicle cannot be repaired on site.
Action : the vehicle is towed to the nearest PEUGEOT workshop.

Warning: on some superhighways, particularly in France, PEUGEOT SODEXA ASSISTANCE cannot intervene directly. In these cases you must first contact the road service company authorized for that superhighway from one of the emergency call stations. PEUGEOT SODEXA ASSISTANCE will take over after the vehicle has been removed from the superhighway and upon receiving your phone call.

> Level Three:
Incident report: the vehicle is in a Peugeot workshop but cannot be repaired the same day.
Action: PEUGEOT SODEXA ASSISTANCE will propose one of the following three options. Please contact Peugeot Open Europe to know the limit per incident.

• First Option:
Substitution of a rental car that is, at most, of a comparable category, for the duration of the repairs, within the validity period of the contract.Please contact Peugeot Open Europe to know the limit per incident.

Important note: depending on the local availability of rental cars, the rental vehicle provided may not have the same features as the original vehicle in the PEUGEOT OPEN EUROPE contract (automatic/manual transmission – with/without air conditioning, etc.). No compensation or damages will be accorded for this discrepancy.

Warning: the insurance conditions specific to the PEUGEOT OPEN EUROPE contract (vehicle registered in the French special category “T”) will be replaced by the insurance conditions pertaining to the substitute rental vehicle provided.

Certain limitations apply to the use of a rental vehicle:
- Minimum age of driver: 21 (23 or 25 depending on the country)
- License: the driver must have been in possession of a valid permit for at least one year
- Return: the vehicle must be returned with a full gas tank. This is at the customer’s expense

• Second Option:
Local accommodations while waiting for the vehicle to be repaired. Please contact Peugeot Open Europe to know the limit per incident.

• Third Option:
Transportation of the beneficiaries to their destination in Europe or to the location of the initial delivery of the vehicle in Europe, (Please contact Peugeot Open Europe to know the limit per incident.). PEUGEOT SODEXA ASSISTANCE will cover the travel expenses for each of the beneficiaries by train, in first class, or by plane, in tourist class (if the destination is more than eight hours away by train).

RECLAIMING THE VEHICLE:
As the title holder of the contract, you must reclaim the vehicle after repairs. PEUGEOT SODEXA ASSISTANCE will provide tickets for travelling to reclaim the repaired vehicle. Home delivery of the repaired vehicle is not provided for.

WHAT ARE THE LIMITS ON THE FINANCIAL COVERAGE PROVIDED BY THE ASSISTANCE SERVICE ?
The following expenses are not covered:
- Meals, miscellaneous refreshments, telephone calls, fax transmissions, toll road fees, fuel costs, etc.
- Losses due to theft of luggage or personal belongings
- Fines and traffic violation penalties

In addition, the cost of rentals, accommodations or transportation contracted for at your own initiative without any prior agreement by PEUGEOT SODEXA ASSISTANCE cannot be reimbursed.

MEDICAL ASSISTANCE:
In case of bodily injury related to the use of the vehicle registered under the PEUGEOT OPEN EUROPE contract, PEUGEOT SODEXA ASSISTANCE will provide one or more of the following services:

> Transfer of injured persons:
If medical necessity has been established, PEUGEOT SODEXA ASSISTANCE will arrange for and cover the expense of transferring the injured persons who are beneficiaries:
- Either to the location of the initial vehicle delivery in Europe
- Or to the hospital facility best suited to the medical case concerned

The means of transfer implemented (ambulance, train, commercial airline, chartered air ambulance) will be determined by PEUGEOT SODEXA ASSISTANCE strictly on the basis of medical necessity as determined by the doctor or doctors consulted by the assistance service.

Important notice: all medical expenses shall be the responsibility of the beneficiaries but are covered within the limits of the insurance contract. However, expenses incurred within the scope of the transfer procedure will be covered by PEUGEOT SODEXA ASSISTANCE.

> Repatriation of deceased persons:
In the case of death related to use of the vehicle registered under the PEUGEOT OPEN EUROPE contract, PEUGEOT SODEXA
ASSISTANCE will also cover the repatriation of the deceased
- Please contact Peugeot Open Europe to know the limits of the amout in case of death AND burial of the
beneficiary in continental France
- Please contact Peugeot Open Europe to know the limits of the amout in case of death OR burial of the
beneficiary outside of continental France

CASES OF FORCE MAJEURE:
PEUGEOT SODEXA ASSISTANCE cannot be held responsible for failing to comply with the commitments listed above in the case of force majeure.
The term force majeure shall be understood to mean any event that is independent of the will of the parties concerned and, in particular: government seizure of property, civil or foreign war, acts of terrorism or sabotage, riots or public disturbances, natural disasters, or strikes, with or without occupation of premises.

EXCLUSIONS:
PEUGEOT SODEXA ASSISTANCE will under no circumstances provide assistance for incidents with the following causes:
- Failure to comply with the maintenance schedule recommended by the manufacturer
- The loss of keys and/or the “key code” transponder card
- Use of the wrong fuel type, running out of gas or using the wrong lubricant
- Flat tires
- Immobilization of the vehicle by the authorities, particularly in the case of serious violations (speed and/or driving under the influence of alcohol) or impounding of the vehicle
- Participation in drag races, sports events or any preparations for such events
- Vehicle stuck in mud or other
- Cases of force majeure

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