Renault
Car Leasing Frequently Asked Questions
We have
provided a list of the most frequently asked questions in
relation to Renault Car Leasing in Europe.
Please do not hesitate to Contact US if what you need
is not answered here.
Can
my wife drive the vehicle?
Your wife, your children and your parents can drive the vehicle
at no extra charge if they are at least 18 years old, have
a valid driver's license for the countries in which they
drive, and if they comply with the same tax-free regulations
as you do. NB: Partners can also drive the vehicle if your
relationship has been officially recognized or if they sign
an official sworn statement.
Can I lease a car if I have a European passport?
Yes, if you have not resided in the EU for more than 6 months
you can lease a car. You will have to complete a statutory
declaration which is provided with your lease contract attesting
to the fact that you are travelling on holiday and that you
will return to a non EU country at the end of your lease
period/holiday.
What documents will I need to collect my car?
You will need to have the following on you - your Renault Eurodrive
contract – an international driver's license – a
valid passport. If you have asked someone else to collect
the vehicle, make sure you give this person written authorization.
Can I pay a supplement to be insured in countries other than
those you cover?
No. Unfortunately no geographical extension to the insurance
contract is possible.
What happens if I go anyway?
If you decide to visit a country not covered by our insurance/assistance
you are fully liable and must pay all expenses resulting
from a breakdown or other problem
Can I return the car to another centre than the one initially
planned?
Yes, absolutely. You must simply contact the centre of your
choice at least 72 hours in advance to make an appointment
and to get the phone number and opening hours of the centre
along with a map).
Can I choose the colour of my car?
Unfortunately, we cannot promise to provide a particular colour.
However, Renault tries to make sure its vehicles are in the
most popular colours of the day.
If I pick up a car in winter, does it come with snow tyres?
No. Our vehicles have all-weather tyres all year round. When
driving in winter it is the responsibility of each driver
to respect the legal requirements in place in each country
visited. Our insurance cover remains the same regardless
of whether the car is equipped with snow tyres or not. If
you decide to purchase your own snow tyres you must return
the car with its original all weather tyres or you will be
billed for them.
What are the additional costs?
The Renault Eurodrive programme is a tax free sale with buy
back agreement. After you pay for your lease in your home
country, your only other cost will be your petrol or diesel,
tolls and motorway charges. Note that insurance does not
cover: Punctured or damaged tyres; Loss or non return of
the vehicle keys; Loss or non return of the registration
and insurance papers; Incorrect fuel placed in your vehicle
and your personal effects.
What documents do I need to cross borders in Europe?
There are very few borders these days. However the documents
you are given when you take deliver of your car - the vehicle
registration document (grey card), car insurance and Warranty
booklet and your identity papers (Passport, international
driver's licence) suffice to cross European borders. However,
you may need to purchase a special disc to travel in certain
countries eg Hungary, Czech republic etc .
Is it possible to have the vehicle delivered or picked up
at the end of the contract?
We unfortunately can only deliver vehicles to Renault Eurodrive
delivery centres. French legislation prevents us from driving
your vehicle
Considering this is 'my car' do I still have access to roadside
assistance?
Yes. Roadside assistance is provided in over 44 European countries,
7 days a week and 24 hours a day. Full details are provided
with your final documentation.
Can I extend my lease once I have started?
Yes you can. You must contact the Head office at least 8 days
prior to the end of your lease so that they can send you
the paperwork to extend the insurance contract. Please note
that the charge will be higher than what you paid in Australia.
Why do I have to give my credit card details on the contract?
This is for Renault's use only, in cases of any traffic infringements
or items not returned with the vehicle, for example keys,
registration papers etc. You will be advised before you are
charged.
What are the age limits for drivers?
You must be in possession of a full drivers licence (no provisional
or learner drivers allowed) . There is no upper age limit
Does the vehicle come with a 'vignette' or Swiss highway sticker?
The vehicle does not come with any highway stickers or vignettes.
It is your responsibility to buy one at the border. So if
you are travelling to Austria, Switzerland, Czech republic
please enquire.
Do I need to leave a deposit when I arrive or pay for any
extras?
No. Once you have paid UK and Europe Travel you will be given
a prepaid voucher, this will cover you for your lease and there
are no extra’s to pay other than toll, highway charges
or fuel. There is no deposit required or credit card imprints
taken at time of collection.
How much fuel is provided and do I need to return the vehicle
full?
The vehicle will be delivered with between 10-15 litres of
fuel, which in most cases is enough to get out of the city
or on your way. You are not required to return the vehicle
full and there are no charges in doing this.
Will I receive a right hand drive vehicle if I collect in
the UK?
No, all Renault models are left hand drive vehicles.
Can my friend or relative collect the vehicle for me?
No. The registered driver (the client that completed the forms),
must collect and return the vehicle as there are forms to
be completed.
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page
Peugeot
Car Leasing Frequently Asked Questions
We
have provided a list of the most frequently asked questions
in relation to Peugeot Car Leasing in Europe.
Please do not hesitate to Contact US if
what you need is not answered here.
Can I travel on a European
passport?
Yes you
can. However when completing the contracts you will need to
supply UK and Europe Travel with a letter outlining your intentions
to travel, dates
of return and a copy of an invoice being phone, water or elctricity bill stating
your current address. You must not reside in the EU and you must have been
in Australia for more then 6 months.Detailed information on this will be sent
with your Peugeot Lease Forms when your booking has been confirmed.
Why do
I have to give my credit card details on the contract?
This is for Peugeot's use only, in cases of any traffic infringements or items
not returned with the vehicle, for example keys, registration papers etc.
How far
in advance can I make amendments to my Peugeot booking?
All amendments must be made outside of 21 days from collection.
Do I need an International Driving
Permit (IDP) when renting a Peugeot?
An IDP is proof that you hold a valid driver licence in your
home country at the date of issue of the IDP and should be
carried with your domestic driver licence. It is a very useful
travel document and is required or recommended for many countries
when hiring a motor vehicle.
Can I order a specific colour
for my Peugeot vehicle?
No. Preference of colour can be written on the leasing contract,
under the 'Observation' section, however it cannot be guaranteed.
What
are the age limits for drivers?
You must be in possession of a full drivers licence (no provisional or learner
drivers allowed) . There is no upper age limit
Can I
pay extra to be insured in other countries not covered
by insurance?
Unfortunately this is not possible. The insurance policy can not be extended
or changed. If you do decide to travel ins a country not covered by insurance
you will be held fully liable and must pay all expenses resulting from a breakdown
or theft.
Can I change my drop off point once I have already
started my lease?
Yes you can. If you are changing from a French location to a non French location
you will have to pay the fee to Peugeot Sodexa in Paris.
Is there
a cancellation policy with Peugeot Sodexa?
Yes, a cancellation fee does apply. The cost can vary and depends when you
cancel. If the booking is cancelled within 35 days of the collection date,
a large cancellation fee can apply. It depends on how far down the track they
are with the registration and insurance process and if the vehicle has already
been trucked to place of pick up. We always suggest travel insurance to cover
unforseen circumstances and therefore offer all clients a 20% discount on this
essential item.
Does
the vehicle come with a 'vignette' or Swiss highway sticker?
The
vehicle does not come with any highway stickers or vignettes.
It is your responsibility to buy one at the border. So
if you are travelling to Austria,
Switzerland, Czech republic please enquire.
Can you deliver or collect the car?
Unfortunately this can not be done for legal and insurance reasons
What
do I need to collect my vehicle?
Upon pick up you will need to provide the pre paid voucher from UK and Europe
Travel and your passport.
Do I
need to leave a deposit when I arrive or pay for any extras?
No. Once you
have paid UK and Europe Travel you will be given a prepaid
voucher, this will cover you for your lease and there are
no extra’s to pay other
than toll, highway charges or fuel. There is no deposit required or credit
card imprints taken at time of collection.
How much
fuel is provided and do I need to return the vehicle full?
The vehicle will be delivered with between 10-15 litres of fuel, which in most
cases is enough to get out of the city or on your way. You are not required
to return the vehicle full and there are no charges in doing this.
Will
I receive a right hand drive vehicle if I collect in the
UK?
No, all Peugeot models are left hand drive vehicles.
Can my
friend or relative collect the vehicle for me?
No. The registered driver (the client that completed the forms), must collect
and return the vehicle as there are forms to be completed.
Can I
have additional drivers and is there a fee?
Yes you are able to have additional drivers and there is no additional fee,
however there are restrictions as follows. All additional drivers must fit
the requirements of the program and the registered driver must be in the vehicle
at all times.
Exception
is immediate family members - Spouse, son or daughter who
has the same surname and residential address as the registered
driver.
They may drive locally without the registered driver but under no circumstances
can the family member take the vehicle across any borders or for lengthy
periods without the registered driver in the car.
If I
take my vehicle on a ferry will I be covered by insurance?
Yes. You are covered by full comprehensive insurance` and are covered in both
the UK and Ireland. Ferry crossing fees are not included in the costs; these
will need to be prepaid. Let us know if you are interested in this as we can
help.
Is a
diesel model better to have then a petrol model?
The
price for diesel is approximately 10 - 20% cheaper than
petrol in most European countries. Therefore we recommend
if you
plan on doing a reasonable amount of driving it may be
more economical to pay the extra and take a diesel model.
Can I
upgrade my car on arrival or request accessories?
No. Therefore it is vital you choose the correct vehicle and accessories prior.
Considering
this is 'my car' do I still have access to roadside assistance?
Yes. Roadside assistance is provided in over 25 European countries, 7 days
a week and 24 hours a day. Full details are provided with your final documentation.
Do Peugeot
Sodexa offer Tow Bars as an accessory or allow them to
be fitted?
No. Peugeot do not offer these or allow them to be fitted on the vehicle by
the client.
Does
the Peugeot vehicle come with a spare tyre?
Yes. One spare tyre is included with all vehicles.
Do Peugeot
provide safety equipment required by individual countries?
No.
It is the responsibility of the client to ensure they have
the adequate and necessary items required. The laws and
requirements vary between countries.
Peugeot cannot predict where each client will travel and therefore leave it
to the client to investigate and purchase.
Will a reflective jacket and breakdown
triangle be provided in the Peugeot vehicle?
All Peugeot deliveries from the 1st of July 2008 will be provided
with a security kit which includes a reflective jacket and
triangle. Peugeot Sodexa will charge the client's credit card
EUR25 should the items not be returned with the vehicle.
What are the additional costs?
After you pay for your lease in your
home country, your only other cost will be your petrol or diesel, tolls and
motorway charges. Note that insurance
does not cover: Punctured or damaged tyres; Loss or non return
of the vehicle keys; Loss or non return of the registration and insurance
papers; Incorrect fuel placed in your vehicle and your personal effects.
What
tyres do Peugeot vehicles come with?
All
vehicles are fitted with standard tyres prior to leaving
the Peugeot Sodexa factory. Standard tyres are not suitable
for all winter conditions and during certain periods of
the year. It is the clients responsibility to purchase
the appropriate 'winter tyres' whilst overseas and have
them fitted and removed at a authorised Peugeot Dealer.
Snow chains can be prepaid with Uk and Europe Travel
prior to departure and supplied by Peugeot Sodexa at time
of
collection, however they are not suitable for highway driving.
If I
want to extend or change the details of my lease whilst
I'm overseas, can I do this through my Australian
Travel Agent?
No.
Extensions or changes are possible however you will need
to contact Peugeot Sodexa direct and arrange this with
them. All costs will be in Euro and current
taxes applied.
Does the car have to be serviced?
Yes - the car needs a
first service at 30 000 and then 60,000kms for Petrol Models (20,000 and
then 40,000kms for Diesel Models). This is at your expense.
Details of
the Peugeot
dealers
in
Europe
will
be
given
to
you
at time of pick up
What
happens if my vehicle is stolen or I have an accident?
Detailed information will be given to you in your final documentation, however
it is relatively simple. You need to follow the same procedure as you would
at home. Contact the police, fill out an accident report form and fax the document
to Peugeot. In the event of your vehicle being stolen once you have notified
Peugeot, the promissory note amount will not be invoked.
If I have to return
earlier for any reason can I do this, and am I entitled
for a refund?
Yes,
please make sure you contact the representative prior to
organise the return. A partial refund may be issued to
client who had an initial lease for more than 35 days and
who returned more than 7 days prior to the organised date.
How do I purchase the emission sticker that is
required in certain parts of Germany?
These can
only be purchased at the Peugeot dealerships in Germany. Simply
show the registration papers that you are given at the
start of the lease and the dealer will provide you with the
emission sticker. The cost is approximately EUR 8.
Which
countries are available to travel to?
Please
note that Travel is only permitted into countries covered
by insurance.
Click
here to see countries where travel is permitted
Does Peugeot Leasing
have Assistance & Insurance Cover ?
Yes
See
here for more information on Peugeot Assistance & Insurance
Cover
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of page
Citroen
Car Leasing Frequently Asked Questions
We
have provided a list of the most frequently asked questions
in relation to Citroen Car Leasing in Europe.
Please do not
hesitate to Contact US if
what you need is not answered here.
Q: Will I get a new car
and what are the purchase taxes such as VAT / GST?
A: Your Citroën DriveEurope
car is a brand new vehicle and, under the special arrangement
with the French Government, it is tax free.
Q: Is my DriveEurope Citroën
insured?
A: Citroën
DriveEurope includes full comprehensive insurance with
no insurance excess.
Q: Can I travel on a European
passport?
A: Yes you can if you are not residing in the EU and will return to your place
of residence which must be a non EU country at the end of your holiday. Extra
paperwork is required and will be provided to you with your lease forms.
Q: Does my new Citroen require a service?
A: Yes. The first service is required between 15,000 and 20,000 kilometres
which will be at your cost.
Q: Is there a limit on the number of kilometres I
can drive my Citroën?
A: No. You can do as many or as few kilometres as you wish, it has no effect
on the price or conditions.
Q: What happens if I have a
problem with my DriveEurope Citroën?
A: Your DriveEurope
Citroën includes a 24 hour free-call emergency service
backed by 24 hour roadside assistance and it is supported by an extensive Citroën
dealer group that covers every country in which you can use your DriveEurope
Citroën.
Q: Can I pay extra to be insured
in other countries not covered by insurance?
A: Unfortunately this is not possible. The insurance policy can not be extended
or changed. If you do decide to travel ins a country not covered by insurance
you will be held fully liable and must pay all expenses resulting from a breakdown
or theft.
Q: Does the vehicle come with a 'vignette' or Swiss
highway sticker?
A: The vehicle does not
come with any highway stickers or vignettes. It is your responsibility to buy
one at the border. So if you are travelling to Austria,
Switzerland, Czech republic please enquire.
Q: What if I choose to extend my trip?
A: Citroën allows you to extend the lease period while you are on your European
trip. Additional fees apply. Simply contact Citroën head office in Paris 10
days prior to the original expiry date, with payment reaching Citroën Champ
De Mars 5 days prior to the original expiry date, for your lease and insurance
policy to be extended.
Q: What are the age limits for
drivers?
A:
There is no upper age limit and the minimum age is 21
years. All drivers must hold a full driver's licence.
Q: What safety and security
equipment is fitted to my DriveEurope Citroën?
A: All DriveEurope
Citroëns are fitted with ABS brakes, 2 or more airbags,
central locking and engine immobiliser as well as power steering and front
power windows.
Q: What sort of in-car entertainment
does my DriveEurope Citroën come with?
A: All DriveEurope
Citroëns are fitted with a CD system.
Q: Why are there so many diesels on offer and so few
automatics?
A: In Europe due to environmental concerns diesel fuel can cost up to 20% less
than petrol and is up to 35% more fuel efficient. There are simply more diesels
manufactured. Automatics are also rare for this reason.
Q: Where can I pick up my DriveEurope
Citroën for free?
A: There is
free pick-up and return for your DriveEurope Citroën
at more than 20 locations across France. You need not
pick-up and drop-off to the same location.
Q: Can you deliver or collect the car?
A: Unfortunately this can
not be done for legal and insurance reasons.
Q: Can
I order a specific colour for my Citroen?
A: No. Preference of colour can be written on the leasing contract, under the
'Observation' section, however it cannot be guaranteed.
Q: What
do I need to collect my vehicle?
A: Upon pick up you will need to provide the pre paid voucher from UK and Europe
Travel and your passport.
Q: Do
I need to leave a deposit when I arrive or pay for any
extras?
A: No. Once you
have paid UK and Europe Travel you will be given a prepaid
voucher, this will cover you for your lease and there are no extra’s
to pay other than toll, highway charges or fuel. There is no deposit required
or credit card imprints taken at time of collection.
Q: How
much fuel is provided and do I need to return the vehicle
full?
A: The vehicle will be delivered with between 10-15 litres of fuel, which in
most cases is enough to get out of the city or on your way. You are not required
to return the vehicle full and there are no charges in doing this.
Q: Can I have additional drivers and is there a fee?
A: Yes you are able to have additional drivers and there is no additional fee,
however there are restrictions as follows. All additional drivers must fit
the requirements of the program and the registered driver must be in the vehicle
at all times. Exception is immediate family members - Spouse, son or daughter
who has the same surname and residential address as the registered driver.
They may drive locally without the registered driver but under no circumstances
can the family member take the vehicle across any borders or for lengthy periods
without the registered driver in the car.
Q: If
I take my vehicle on a ferry will I be covered by insurance?
A: Yes. You are covered by full comprehensive insurance` and are covered in
both the UK and Ireland. Ferry crossing fees are not included in the costs;
these will need to be prepaid. Let us know if you are interested in this as
we can help.
Q: Is
a diesel model better to have then a petrol model?
A:
The price for diesel is approximately 10-20% cheaper than
petrol in most European countries. Therefore we recommend
if you plan on doing a reasonable
amount of driving it may be more economical to pay the extra and take a diesel
model. Diesel vehicles also offer better fuel economy eg. a 1.2L petrol will
use approx 6L per 100kms whereas a 1.5L diesel vehicle will only use approx
4.5 litres per 100kms.
Q: Can
I upgrade my car on arrival or request accessories?
A: No. Therefore it is vital you choose the correct vehicle and accessories
prior.
Q: What are the additional costs?
A: After you pay for your lease in
your home country, your only other cost will be your petrol or diesel, tolls
and motorway charges. Note that
insurance does not cover: Punctured or damaged tyres; Loss or non
return of the vehicle keys; Loss or non return of the registration and
insurance papers; Incorrect fuel placed in your vehicle and your personal
effects.
Specials are often
released at short notice and for limited duration. If
you would like to be notified, please subscribe to our newsletter
and we will
send you an immediate email alert when specials are released.
Our forthcoming
newsletters will be covering car leasing in more detail with
lots of hints, tips and things to watch out for!
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Car
Leasing in France and throughout Europe
