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Servicing Costs:
As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault 2014 model range require their first service between 20,000 and 30,000 kms (see model specifications).

Extension of Contract Period:
While travelling you can arrange an extension by contacting Renault RCD Paris. Extensions will be calculated using RCD tariff rates and can be as much as double pre-booked rates. Notice of intention to extend must be given at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you. If the extension is not paid for, the vehicle will only be insured for the initial period.

Cancellation and Amendment:
An administration charge of $100 in addition to the set cancellation fees will be applied upon the cancellation of a confirmed booking within six weeks of the collection date. These Additional fees may be as high as $1000.00 to cover costs such as registration, insurance, customs compliance, transportation and any other administration costs which have been incurred in the processing of the booking. For full details please check with our office. If you amend any details of your reservation within 30 days of collection, the amendment will be made subject
to availability and will incur a minimum fee of $450. Please check with our office for any details regarding an amendment to your reservation details.

Travel Insurance:
We strongly recommend that you consult with an insurance broker or travel agent regarding appropriate travel insurance protection protection.

Responsibility:
All information contained in this publication was correct as at the date of printing. All rates, terms and conditions in this brochure are subject to change. Prices are quoted in Australian dollars and valid only for bookings made on behalf of clients residing in Australia/New Zealand. All reservation confirmations, invoices, exchange vouchers, receipts and other documentation are issued subject to any and all terms and conditions under which items or services are provided by the Service Providers. The customer hereby authorises the Company to select and utilise the services of and the Service Provider of its choice for the purpose of the customer’s requirements and on such terms and conditions as time to time are arranged between the company and the Service Provider.

Any additional services of Service Providers requested by the Customer shall, if assented to by the Company in its absolute discretion, be at the sole cost and risk of the customer. In so far as local law allows, the Company and its servants and agents shall not be liable for any injury, damage, loss, accident, delay or irregularity, additional expense or liability occasioned to any person or property howsoever caused or arising including, but without limiting the generality of the foregoing, whether due to the act, neglect, default or otherwise from acts of God, dangers incident to the air, land or sea, fire, breakdown in machinery or equipment, force majeure or acts of de facto Governments or authorities, wars whether declared or otherwise, riots, strikes, insurrections, theft, pilferage, epidemics, quarantine, medical, custom or other regulations, dissatisfaction with any service provided, any inaccuracy or misdescription contained in the brochure to which these terms and conditions relate, delays and cancellations of or changes in itinerary or schedules or over booking, improper or insufficient passport, visa or other travel documents or by any act, neglect, default or otherwise of the Service Providers, their servants or agents or any other person.

Consumer Claims:
Must be lodged in writing within 30 days of the customer’s return. Claims will only be considered upon presentation of original invoices and receipts. Duplicates and photocopies will not be accepted.

Insurance Cover:
Please note the following items are not covered:
– non return of the vehicles keys, registration and insurance papers;
– Repairs or work made to your vehicle by any person unless authorised by Renault Eurodrive;
– Personal effects;
– Telephone calls.

Your vehicle is covered for full comprehensive insurance in the following countries:

Andorra Austria Belgium Bosnia & Herzegovina Bulgaria Croatia Cyprus (Greek Part) Czech Republic Denmark Estonia Finland

France Germany Gibraltar Greece Hungary Iceland Ireland Italy Lativa Liechtenstein Lithuania

Luxembourg Macedonia Malta Monaco Montenegro Netherlands Norway Poland Portugal Romania San Marino

Slovakia Slovenia Spain Sweden Switzerland Vatican.

Terms and Insurance coverage are subject to change, please contact our office for further information.

Just like your local full comprehensive insurance policy, you are covered for accident damage, theft, vandalism and third party injury to occupants in the car including in most instances, the driver. There are NO ADDITIONAL collision waiver costs.

Please note that should your vehicle be delayed or incur a mechanical breakdown, Renault Eurodrive will, subject to the terms of the Assistance Program, arrange for a replacement rental vehicle or accommodation on your behalf until your vehicle has been repaired at the initial place of delay. Further details of the Renault Assistance Program are available on request from our office.

Customers who travel in a country that is not mentioned in the above list of insured countries do so at their own risk and shall assume full responsibility for any incidents during the course of their travels in these uninsured countries.

Privacy:
Renault Eurodrive recognises the importance of your privacy. We collect personal information to process bookings and may use details we collect for marketing communications made by us and the Renault group of companies either in Australia or overseas as well as for research and analysis purposes. We will not sell your information, nor make it available to other businesses without your consent. (We may use external contractors, such as mail houses, who may have access to your personal information, but only subject to strict privacy rules.) If you do not wish to receive marketing communications from us in the future or would like further information on our privacy policy or would like to find out what information we hold concerning you, please contact our office.

GPS:
For full details of the countries covered for the GPS unit fitted to your vehicle please contact our office for further information. Update costs for TomTom Live services are not included and are at the customer’s own expense.