Croatia - Estonia - Finland - France - Germany - Holland - Iceland
Ireland - Italy - Norway - Poland - Portugal - Spain - Switzerland - UK
What
camper vans does McRent hire out ?
As
a 100% subsidiary of Dethleffs, we rent out Dethleffs
vehicles. In addition,
we also hire
out Globecar and VW California vehicles. No McRent vehicle will be older than 2 years.
What models are rented out ?
Our wide
selection of different layouts offers the suitable
vehicle for "everybody", ranging
from the small two-seater (Compact Standard) down to
the spacious, fully integrated 6-person vehicle.
Are caravans also rented out ?
No, we exclusively rent out camper vans / travel vans
/ motor caravans. These are automobile units.
Is there a minimum term of lease for
renting a Motorhome ?
Depending on the season, our minimum term of lease
is between 7 and 14 days. Shorter terms of lease are
subject to consultation of the respective renting station.
What age regulations apply to the renting
of a Motorhome ?
The renter must be in possession of a valid identity
card / passport and driving licence.
For the groups Compact, Family and Comfort, the renter´s
minimum age is 21 years. For the Premium group, the
minimum age is 25 years.
What driving licence regulations apply
to the renting of a camper van ?
As regards vehicle groups Compact, Family and Comfort,
the renter must have been in possession of a category
III or category B driving licence for at least one
year.
Please note that vehicles of the Premium group have
an overall weight of more than 3.5 tons. This requires
possession of a category III or category C/C1 driving
licence since at least 3 years.
When can I receive my Motorhome ?
Handover
of a camper van to you is possible only during the
station´s opening hours. Moreover, please
note that at some stations handover to you must take
place in the afternoon and return of the camper van
is possible only in the mornings. The exact times will be indicated to you in your offer.
What must I take into consideration when
accepting the Motorhome ?
As regards
acceptance of the van, please take into consideration
that formalities and instructions will
require approx. 1 h. Please request an exact time of
handover from your station so as to avoid overburdening
of the station´s capacity and longer waiting
times. Do not plan large driving distances for this
particular day. Take your time when accepting the van.
Convince yourself together with our employees that
your vehicle is fully equipped and that existing traces
of use are recorded in the handover certificate.
Will a deposit become due upon handover
of the travel van to you ?
Yes. As a
matter of principle, a € 1,000.00 deposit
is to be provided upon handover of the camper van to
you. In the event that the deposit is provided by means
of a credit card, the card holder and the renter must
be identical. Alternatively, you can also transfer
the deposit to us in advance together with the residual
rental. Please note in this context that no station
is allowed to hand over a vehicle unless the deposit
has already been received directly by the station.
What services are included in the rental
?
chemical toilet (cassette), a high-power
heating system, a fresh and sewage water tank, safety
belts in the living area, servo steering, cable reel
and collection cable, a Euro plug for 230V, a separate
12V battery for the living area, a battery recharging
device, a bike rack and a stereo radio with CD player.
Extras such as tableware, kitchen equipment, child
safety seats and snow chains are available on request
and for a fee.
Additionally, the following is already included in
the rental:
* All kilometres
* Value-added tax
* Comprehensive insurance with a € 1,000.00 own contribution per event
of damage
* Limited cover insurance with a € 300.00 own contribution per event of
damage
* Liability insurance with a € 50 million flat-rate amount of cover (damage
to persons with a maximum of € 8 million per person)
* Fiat Mobility Guarantee and Accident and Breakdown Cover
* Blind
* Partly rear view camera
* Dethleffs security package
* Driver´s cab air conditioning
* Bike rack
* External car wash
* 2 gas bottles
* Levelling chock
* CI cable
* Cable reel
* Toilet chemicals
* Water hose / watering can
Does the travel price also include transfer
to the renting station ?
Our vehicles shall be returned to the same station
where they have been handed over to you. At some stations,
you can also book a one-way rent. In case of a one-way
rent, the place of handover differs from the place
of return. However, these places are fixed before the
term of lease begins and charged additionally. One-way
rents are possible solely on request.
Cleaning:
Camper vans are handed over to you in a clean and tidy
condition on the inside as well as on the outside,
and shall also be returned by you in a clean and tidy
state. External cleaning is included in the price.
If, following return of the vehicle, inside cleaning,
emptying of the sewage water tank and / or emptying
of the toilet cassette have to be carried out by the
lessor in part or in full, the lessor shall charge
a cleaning fee. Please note that possibly incurred
costs are to be paid directly on site.
What insurance benefits are included
?
When renting
a McRent vehicle, you are granted comprehensive insurance
with a € 1,000.00 own contribution per
event of damage, limited cover insurance with a € 300.00
own contribution per event of damage and liability
insurance with a € 50,000,000.00 flat-rate amount
of cover (damage to persons with a maximum of 8,000,000.00 € per
person.)
How am I to behave in case of an accident
or in the event of damage ?
Upon handover of the vehicle to you, you will receive
a damage report form which you are obliged to complete
in any event of accident. In case of fire, theft, damage
caused by game animals or other damage, police and
the renting station must be notified. The renting station
must also be notified of any details concerning the
circumstances of the accident.
Claims for damages of other parties involved in the
accident must not be acknowledged.
How and where will I get fresh water
on the way ?
In the meantime, you get fresh water for filling purposes
at many petrol stations and camping grounds as well
as at thousands of supply and disposal stations.
In most cases, only a small fee will be charged for
filling up fresh water.
How and where will I get gas on the way
?
Upon handover of the vehicle to you, you will receive
two full 11 kg gas bottles, which you may return empty
without being charged an additional fee.
At many petrol stations and most camping grounds, you
will have the opportunity to refill the gas bottles.
Please note that different connections and different
gas bottles are in place abroad and that you need an
adapter to refill a German gas bottle. You can inform
yourself of any required adapter at your renting station.
The provided German gas bottles must not be exchanged
for foreign gas bottles.
What regulations apply to if I wish to
take along domestic animals ?
Taking along domestic animals is subject to direct
approval by the station. When returned to the station,
the vehicle must have the same degree of cleanness
as in case of return without a domestic animal. If
domestic animals are taken along, higher cleaning costs
may be incurred more quickly. The renter is responsible
for safe transport of the domestic animals according
to regulations as well as for compliance with possible
entry restrictions and vaccinations.
What motorisations are offered ?
Our vehicles are equipped with a fuel saving and powerful
turbo diesel engine of the newest generation.
Is automatic transmission and trailer
coupling available ?
Our hire vehicle fleet does not include vehicles equipped
with automatic transmission and/or trailer coupling.
What regulations apply to additional
drivers ?
Any additional driver can be registered free of charge
at the station upon handover of the vehicle. The renter
assumes liability for the additional driver.
Renting
from a "private
person"
Any
camper van lessor renting out his camper van in exchange
for a fee acts as a businessman. Hence there
can be no "renting out of camper vans by a private
person" in the actual sense.
When
renting a camper van, please pay attention to entries
in the vehicle
documentations. Here, there
has to be an express reference to registration as
a "self-driver
renting vehicle". Otherwise, you as the renter
will have NO insurance cover in the event of damage!
What costs do I face in case of cancellation
?
McRent
charge the following fees
McRent
FAQ Section - Frequently Asked Questions